Listen Better

Most people (including me on this blog) tend to talk about communications from the point of view of the person delivering a message or taking the active role. This 8 minute video is interesting, because it flips the perspective to that of the listener. And listeners don’t do a very good job, hearing 60% of what is said and retaining just 25%. This video provides ideas for ways to listen better and be conscious of the filters that we implicitly use to determine what we hear.