Tag Archives: Paul M. Leonardi

The Value of Redundant Communication

A recent academic study has shown that project managers without direct (managerial) authority over project teams are more likely to use redundant communication to get their message across.

For example, they might use both an email and an IM to transmit the same message to the same person. The redundancy doesn’t necessarily achieve better results, but the work gets done faster. See the full article here.